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Involve Senior Leadership to Avoid Relocation Problems
To avoid a problematic relocation, involve senior leadership from the beginning, don't be afraid to ask for compensation for inconveniences, and trust your instincts.
How can a company turn around a relocation that is going sour?
 

Mike Gonzalez, President, Armstrong Relocation
From a corporate perspective, if it is apparent that a relocation is going bad, it is important to involve leadership executives and/or senior managers from the relocation provider as soon as possible. You want them out from behind a desk and “in the trenches” to ensure that concerns are being addressed in an expedited manner.

It’s also not outside of the bounds of reason to ask for compensation to make up for any inconvenience. Based on the severity of the infraction, this could vary between a discount on the invoice, a day package to Disney World, or a nice steak dinner. That’s why it’s so important to make sure that access to decision makers is readily available when the partner selection process is underway. Finding that executives cannot be reached until it’s too late can be devastating.

For an individual, it’s important to go with your gut instinct. If, for instance, drivers or surveyors show up late, have a bad attitude, or make you feel uncomfortable in any way, contact a decision maker at your moving company to either request another crew or terminate the relationship entirely.
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