Fidelity Investments will establish its 100,000 square foot regional customer service contact center at the Fiddler's Green Office Center in the Denver, Colorado suburb of Greenwood Village.
The Denver site, which will have the capacity to employ as many as 500 people, will become an important hub for Fidelity and will ensure that the firm can continue to offer the highest level of customer service, Gov. John Hickenlooper’s office said. Fidelity representatives will provide personalized assistance to customers on a variety of topics including retirement planning, saving for college and managing investment portfolios. In addition to the new contact center, Fidelity already operates five Investor Centers in Colorado, two in downtown Denver.
"Fidelity is pleased to be in Denver and we view this as a great place to grow and thrive," said Kathleen Murphy, president of Personal Investing for Fidelity Investments. "This new site will enable us to meet the increasing demand for the reliable guidance and education Fidelity is known for providing. Our business has expanded significantly in recent years and our customers continue to look to us to help them manage their personal economy and stay on track in meeting their financial goals. As the No. 1 provider of IRAs and 401ks1, Fidelity is always seeking to ensure that our associates can deliver the best experience to customers. With the opening of this state-of the-art customer contact center, Denver will become a key service and operation center for Fidelity."
"Colorado has long been a magnet for the financial services industry and these new jobs will continue to strengthen the vitality of our business community," said Gov. John Hickenlooper. "Fidelity's expansion will be mutually beneficial for their employees, customers and the region."
Fidelity selected Denver for a number of reasons, primarily because the area offers access to an abundant, highly-educated workforce with the talent and skills important to Fidelity's business strategy and ability to deliver an exceptional client experience, the Governor’s office said.