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Area Development - Site Selection, Facility Planning and Workforce Development

Coca-Cola Bottling Company Consolidated Opens $8.1 Million Customer Care Center In Charlotte, North Carolina

11/10/2015
The 113-year-old Coca-Cola Bottling Company Consolidated opened its new $8.1 million, 71,280 square foot, Customer Care Center on West W.T. Harris Boulevard in Northeast Charlotte, North Carolina.

“We are very excited about moving our Customer Care Center and expanding our operations in Charlotte,” said Coca-Cola Consolidated Chairman/CEO Frank Harrison. “This is a great, vibrant city with a long Coca-Cola history. We look forward to serving our customers and consumers from this new, state-of-the-art facility.”

Charlotte-based Coca-Cola Consolidated, the nation’s largest independent Coca-Cola bottler, renovated a once-vacant warehouse and moved into the facility at the end of October. The Customer Care Center handles all incoming and outgoing customer calls – totaling 2.2 million calls annually.

Of the 2,000 Charlotte-based employees, 183 employees currently work at the Customer Care Center. Coca-Cola Bottling Co. Consolidated anticipates that the new facility will have a total of 300 employees.

“This grand opening is reflective of CCBCC’s dedication to serving Charlotte and North Carolina,” Governor Pat McCrory said. “CCBCC is not only a good employer, it is a good corporate citizen that cares about the people it serves.”

“Charlotte is fortunate to have Coca-Cola Bottling Company Consolidated as one of its strongest corporate citizens. The company has a long and deep history in Charlotte, employing over a thousand people and contributing to the community on numerous fronts,” said Bob Morgan, President/CEO of the Charlotte Chamber. “This new facility underscores their strong commitment to Charlotte.”

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