Montreal-based Bell Canada, through its Nordia subsidiary, will open a new customer service centre in Jonquière, Quebec, Canada
, to serve Bell customers and create more than 450 new jobs in the Lac-Saint-Jean, Saguenay, region north of Quebec City.
Scheduled to open in the spring of 2014, Nordia's Jonquière centre will be the company's largest in Québec, operating 7 days a week. Once fully operational, the centre is expected to contribute approximately $16 million to the local economy each year.
"The key to our success will be attracting and retaining the most skilled and passionate customer service representatives," said John DiNardo, President of Nordia and Vice President, Customer Operations for Bell. "We chose Saguenay for the quality and stability of its workforce as well as for the strong support from Promotion Saguenay and all other levels of government."
Bell is hiring customer service representatives and field service technicians to support the rapid expansion of new services such as Fibe TV, the most advanced TV service available in Canada. Bell Canada contributes about $5 billion a year to the Québec economy, including its investment of $1 billion to build out its world-leading broadband fibre and mobile LTE networks as it works to continue to deliver the most advanced TV, Internet and wireless services available.
"As a major investor in Québec, Bell is extremely proud to increase our presence in the Saguenay region as we deliver both the best communications networks and an unrivalled customer experience," said Martine Turcotte, Vice Chair, Québec for Bell. "Thanks to the remarkable collaboration of officials from all levels of government, we are creating more than 450 jobs in Jonquière as we continue to add to the 18,000 team members we now employ across Québec."
Jean Tremblay, Mayor of Saguenay and Chairman of Promotion Saguenay, said the city of Saguenay is proud to welcome Nordia to the community. "We will be investing up to $1 million in this centre over the next 4 years, to ensure the creation of attractive new jobs in Jonquière and to generate local economic benefits."