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GEICO Expands Customer Service Center in Carmel, Indiana

02/28/2018
GEICO, one of the fastest-growing automotive insurers in the U.S., plans today to expand its operations in Carmel, Indiana. The company plans to create up to 1,474 new jobs by the end of 2022 in the central part of the Hoosier State.

The Washington, D.C.-based insurer will invest more than $16 million to expand and enhance its 109,000-square-foot space at 101 W. 103rd St. in Carmel in order to accommodate its growth plans.

The company's office will nearly double in size after an expansion that will add an additional 104,000 square feet, allowing GEICO to add information technology and claims positions to its existing sales, service and emergency roadside operations.

“The support of this thriving community and our growing customer base in Indiana have made this expansion possible,” said Lona J. Montgomery, General Manager of the GEICO Indianapolis office. “We are excited to bring on new associates to help us continue to offer excellent service to our customers across the state.”

Pending approval from the Indiana Economic Development Corporation (IEDC) board of directors, the IEDC will offer GEICO up to $16,000,000 in conditional tax credits and up to $500,000 in training grants based on the company’s job creation plans. These incentives are performance-based, meaning that until Hoosiers are hired, the company is not eligible to claim incentives. The city of Carmel supports the project.

“Here in Indiana, we have earned a reputation as a destination for business,” Governor Eric J. Holcomb said. “We stand as one of the top five states in the country for doing business, and we have become a national leader in job creation, thanks to companies like GEICO that continue to invest and create good jobs for Hoosiers. We’re full steam ahead as we take Indiana to the next level, and we’re thrilled to witness GEICO’s continued success in Indiana.”

GEICO, which established its customer service center in Indiana in 2013, employs more than 39,000 associates across the country, including approximately 1,200 associates in Indiana. The company, which will begin recruiting immediately, plans to add more than 350 positions in its IT department and 1,000 in customer service and claims handling.

"This is very exciting news for GEICO and the city of Carmel. We have worked closely with GEICO over the years to expand their presence in Carmel, ever since their arrival to our Meridian Corporate Corridor a few years ago," said Carmel Mayor Jim Brainard. "It is good to see that their investment is paying off with their continued success. We look forward to assisting in their efforts to fill these job openings by continuing to build a community focused on a high quality of life for all."

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