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Lowe’s Invests $20.5 Million To Establish Indianapolis, Indiana, Customer Support Center

Lowe’s plans to locate a Customer Support Center in Indianapolis, Indiana, creating up to 1,000 new jobs by 2016. The retailer plans to invest $20.5 million to purchase, renovate and equip a 140,000 square-foot office facility at Intech Park 12, 6620 Network Way on the northwest side of Indianapolis.

The new Customer Support Center will support stores and internet sales, delivery services and repair services for Lowe’s customers across the United States. The facility is expected to be operational in the first quarter of 2015 and will complement the company’s existing Customer Support Centers located in Wilkesboro, North Carolina and Albuquerque, New Mexico.

“We chose Indianapolis because of the talented and experienced workforce who we believe can provide outstanding service to our customers,” said Don Easterling, Lowe’s Vice President, Contact Center. “Indianapolis adds a strategic Midwest location to our network of Customer Support Centers located in North Carolina and New Mexico. We appreciate the support of both state and local officials that helped make this a win-win project.”

Lowe’s, which currently employs nearly 7,900 people in Indiana, plans to begin hiring for positions at the new Customer Support Center immediately. EmployIndy will offer assistance during the hiring process.

“Indiana provides national companies like Lowe’s with the perfect building blocks for success,” said Governor Mike Pence. “We have taken all the parts required—a central location, low taxes and a skilled workforce—and assembled them perfectly here in Indiana. Indiana is a state that works for business because we have built the business climate companies like Lowe’s need for growth and success.”

The Indiana Economic Development Corporation offered Lowe’s Home Centers, LLC up to $5.5 million in conditional tax credits and up to $100,000 in training grants based on the company's job creation plans. These tax credits are performance-based, meaning until Hoosiers are hired, the company is not eligible to claim incentives. The city of Indianapolis will consider tax abatement and additional funding for the direct infrastructure associated with the facility at the request of Develop Indy, a business unit of the Indy Chamber.

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