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Area Development - Site Selection, Facility Planning and Workforce Development

Enhanced Resource Centers Plans Operations Center in Melbourne, Florida

08/16/2017
Enhanced Resource Centers, an international BPO and a full service, end-to-end provider for every aspect of the customer lifecycle, will open its new operations customer experience center this October in Melbourne, Florida.

“We spent the past 12 months evaluating multiple locations throughout the Southeast for the next great ERC Customer Experience Center. All of the research and data pointed to Melbourne for its’ highly skilled workforce, experienced management and robust infrastructure. After a couple of site visits, meetings with the Economic Development Commission of Florida’s Space Coast (EDC) and getting to know some of the great folks around the Melbourne area, the story behind the data began to unfold and we realized that Melbourne was the right choice for the next addition to our family of ERC Centers,” explained Matt Charles, ERC’s Chief Growth Officer.

“ERC is extremely excited to open its newest location and to continue to provide our clients with exceptional end-to-end scalable service. Our growth is proven validation of our strategy and success in providing quality multi-channel customer care,” stated Marty Sarim, ERC’s President & COO.

“It is always exciting when an international company of this caliber selects Brevard County to expand its operations. The company considered several locations throughout the southeast for this project. The EDC identified a competitive location and demonstrated the presence of a viable talent pool matching the requirements of the company, which led to their decision to invest in Brevard County,” said Lynda Weatherman, President & CEO of the EDC.

According to the Economic Development Commission of Florida’s Space Coast, the new Melbourne location will allow ERC to continue to grow its outsourcing footprint. The company’s move into the area will create over 350 professional jobs including customer service representatives, quality analysts, leadership roles, trainers, recruiters and more. Employees in Melbourne will have the distinct opportunity of supporting some of the top brands in the telecommunications/cable industry.

The new facility in Melbourne offers ERC the opportunity to continue its domestic footprint and further support the needs of clients and the communities it belongs to. Through strong client relationships and outstanding performance, ERC continues its global presence as an industry leader in business process outsourcing, officials said.

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