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TriWest Healthcare Alliance Opens Nashville, Tennessee, Operations Center

08/21/2015
TriWest Healthcare Alliance will open a facility in Davidson County, Tennessee. The facility will serve the community health care needs of our nations’ veterans. TriWest will invest $1.2 million to open the Nashville Operations Center, creating 250 new jobs.

The company administers the VA’s Patient-Centered Community Care program and the Veterans Choice Program. The Nashville Operations Center will allow the company to keep up with a significant increase in health care requests as more Veterans become eligible for the VCP.

The Nashville Operations Center will help serve veterans in 28 states and will serve as a traditional call center. Key functions will include: processing health care authorizations approved by VA, inbound and outbound telephone correspondence with veterans and health care providers, as well as scheduling appointments by phone.

“TriWest is grateful for the opportunity to strengthen our footprint in Nashville to serve our nation’s veterans here and across 28 states,” David McIntyre, TriWest Healthcare Alliance President/CEO, said. “The VECI initiative is one we are proud to stand behind and it is our distinct privilege to serve America’s veterans right here in Music City.”

“I am proud to welcome TriWest Healthcare Alliance to Tennessee,” Community Development Commissioner Randy Boyd said. “TriWest’s commitment to increasing the number of education and employment opportunities for veterans perfectly complements our goal of becoming the most aligned state in the nation when it comes to matching workforce development with employer needs. I look forward to TriWest’s presence in Tennessee and their continued success.”

“We appreciate TriWest Healthcare Alliance’s decision to invest in Nashville and add 250 jobs here,” Nashville Mayor Karl Dean said. “As the capital of the health care sector in the U.S. and the center of innovative leadership in the industry, Nashville is the perfect place for TriWest to locate its operations. With more than 20 colleges and universities in the area and many veterans who are transitioning to the civilian workforce out of Fort Campbell and other military facilities, TriWest will find a deep and talented workforce here.”

“We’ve seen from data that the presence of skilled and trainable military veterans in our workforce is a highly regarded asset we use to help Middle Tennessee companies grow and to recruit new jobs,” Ralph Schulz, President and CEO, Nashville Area Chamber of Commerce, said. “We’re grateful to TriWest Healthcare Alliance for recognizing the ability of veterans to help fellow veterans access the healthcare services they need.”

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