Sears Canada Inc. opened its new 240,000-square-foot fulfillment centre located in Calgary, Alberta, Canada
. The site will create approximately 200 new jobs.
According to the firm its “Calgary fulfillment centre will be a modern operation with advanced product and packaging systems that will facilitate faster processing of customer orders. The fulfillment centre will pick, pack and ship small-ticket items such as apparel, home décor, small appliances and toys for customers in Western Canada who use Sears Direct channel. The new facility is expected to reduce delivery time to most western Canadian customers by an average of 1-2 days over the Company's previous arrangements.”
"The substantial capability enhancements and flexibility offered by this new facility will result in faster delivery for most Western Canada orders, improving the overall customer experience," said Doug Campbell, President/CEO, Sears Canada. "The new facility will enable Sears to make significant customer service improvements and meet the requirements of today's Direct customers."
One of the first big tasks for this new advanced facility will be to fulfill orders from the iconic Christmas Wish Book, which launches on August 23, 2014. The enhanced delivery time of the new fulfillment centre means that when Wish Book selections are ordered they will arrive with time to spare, the company said.