Chime Solutions Inc., an outsourcing firm for business processes that specializes in contractor staffing solutions and contact center services, will create more than 1,120 jobs with the opening of a call center at the Southlake Mall in Morrow, Georgia.
The firm will relocate to the former JCPenney building at Southlake Mall. The 65,000-square-foot facility will become a state-of-the-art call center. The open positions at the call center will include executive, administrative, supervisory and customer service. The type of work will be primarily call center services, which include customer care phone support, help desk and technical support and seasonal-based customer service projects that Chime Solutions will fulfill on behalf of its clients. Hiring has already begun.
“We are very excited for the grand opening of our contemporary, 1,000-seat contact center in Morrow and the building of a capable and experienced workforce to meet our clients’ staffing and contact center needs,” says Shelly Wilson, CEO of Chime Solutions. “I’m very pleased to have reassembled my former leadership team, comprised of proven and experienced human resource and contact center professionals who will execute our strategies.”
“Georgia has become a global hub for communications services,” said Governor Nathan Deal. “With the help of our top 10-ranked talent pool, this industry has grown to include nearly 300 Georgia-based companies. Our competitive business climate and dynamic cluster of companies will continue to support innovative call center firms such as Chime Solutions.” Lindsay Martin, project manager at the Georgia Department of Economic Development, worked closely with the Clayton County Office of Economic Development to assist the company with this project.
“As one of the largest corporate announcements in Clayton County’s history, we are thrilled to welcome Chime Solutions to our community,” said Clayton County Commission Chairman Jeff Turner. “With the recent significant investment in Southlake Mall, this announcement comes at a perfect time to help further the progress of our retail redevelopment in the Southlake Corridor, and to underscore our commitment to bringing quality jobs to Clayton County.”
“Just in the past few years, call center companies in Georgia have created more than 4,800 jobs in our state,” said Georgia Department of Economic Development Commissioner Chris Carr. “I have no doubt that our well-equipped talent pool and robust fiber optic landscape will help Chime Solutions find the support it needs to better serve its clients.”