TeleTech Services Corporation, a provider of technology-enabled customer experience solutions, will invest more than $12 million to open "a state-of-the-art customer experience delivery center" in Hopkinsville, Kentucky, which is estimated to create from 500 to 700 jobs in the next few years.
"For 30 years, TeleTech has been in the value creation business and the way we create value for our clients is through the design and delivery of exceptional customer experiences across all interaction channels," said Ken Tuchman, founder, chairman and chief executive officer of TeleTech. "We are thrilled to have found great talent in Hopkinsville and we look forward to becoming an integral part of the community." TeleTech's 45,000-square-foot facility in Hopkinsville will be located at 4000 Fort Campbell Blvd.
"TeleTech is a global leader in the industry of customer experience, and we're thrilled to see this type of growth and investment in the Commonwealth," Gov. Steve Beshear said. "Hundreds of jobs mean hundreds of incomes for families, and that is outstanding news for Hopkinsville, which will reap the benefits for years to come."
As part of an incentive package to encourage the investment and job growth, the Kentucky Economic Development Finance Authority preliminarily approved the company for tax incentives up to $6 million through the Kentucky Business Investment program. The performance-based incentive allows a company to keep a portion of its investment over the term of the agreement through corporate income tax credits and wage assessments by meeting job and investment targets.
"TeleTech had been considering Hopkinsville and Christian County as a possible location for several years," said Hopkinsville Mayor Dan Kemp. "The company explored several states and numerous communities before selecting Christian County. We are proud that the quality of our labor force was the deciding factor."
"This is an exciting announcement for Hopkinsville and the surrounding region. We will reap the benefits of up to 700 new jobs as well as economic growth and development. This investment will provide a boost to our local economy and new opportunities for our workers," said Sen. Joey Pendleton, of Hopkinsville. "It speaks well of our workforce that TeleTech chose Hopkinsville for its new operation."