ibex, a global leader in business process outsourcing and customer engagement technology solutions, opened its new 33,000 square-foot customer experience delivery center in Pittsburgh, Pennsylvania. The project is expected to create 400 new jobs.

“We are excited to open our new site here in the greater Pittsburgh region, strengthening our commitment to the city, while bringing hundreds of diverse career opportunities to the area,” said Greg Rajchel, executive vice president, commercial and client operations, ibex. “Since 2004, Pittsburgh has been a critical driver of the growth and success ibex is experiencing as a leader in the BPO industry and the CX partner of choice for digital-first Blue Chip and New Economy clients.”

The new delivery center brings more than $3.5M in capital investment to Allegheny County. ibex currently operates 31 customer experience delivery centers across the United States, Jamaica, Philippines, Nicaragua, Pakistan and Senegal.

“When a business makes a decision regarding where to invest to meet its growth needs, it’s a vote of confidence in the winning location,” said Mark Anthony Thomas, president, Pittsburgh Regional Alliance, an affiliate of the Allegheny Conference. “We are thrilled that ibex – a long-standing member of the Pittsburgh business community – has doubled down on its commitment to the region. Today’s announcement not only adds 400 new jobs, but it also fortifies Pittsburgh’s position as a tech hub.”