India-based IGT Technologies Inc. will invest $3.9 million to expand its operations in Knoxville, Tennessee. The project is expected to create 200 new jobs.

This project will comprise an inbound call center and a technology development center, catering to the growing demand of travel, retail, eCommerce and hi-tech companies. The company also plans to set up a Customer Experience Incubation Lab to support startups.

“We selected Knoxville after evaluating several locations in the U.S. on various parameters. We are very pleased with the support that Chamber, local government, and schools have extended to IGT. We look forward to establishing Knoxville as our Customer Experience Incubation Center,” said Akhil Agarwal, COO, IGT Technologies Inc.

The Knoxville facility will oversee and assist with the operations for IGT’s North American customers by working with the latest technologies in chat, email, analytics and robotics process automation.

“With companies investing over $36 million and committing to create 800 new jobs, Knox County has seen tremendous success in the business services industry over the last few years. We appreciate IGT for its continued investment and look forward to building upon our partnership in the years ahead,” noted TNECD Commissioner Bob Rolfe.

Founded in 1998 and headquartered in Gurugram, India, IGT has more than 14,000 employees who are customer experience and technology specialists providing services to more than 80 marquee customers worldwide. Having a presence in the United States for over 15 years, IGT’s global footprint consists of 20 delivery centers across 10 countries. These delivery centers provide 24/7 support in multiple languages and allow each customer to choose a global sourcing delivery that is best suited to its specific business needs.