Buying and providing outsourced services creates risks for the nearly 95 percent of organizations that engage in this activity. A risk management strategy is necessary to mitigate potentially negative situations. ESI's Risky Business report provides insight for identifying, assessing, mitigating, exploiting, and managing risk effectively.
ESI identifies common problems that outsourcing and outsourced companies encounter. They include a lack of foundational risk management skills, not clearly defining business requirements when outsourcing, vendor management issues, and sufficient training of those involved with outsourcing. The full report includes solutions to these challenges and additional advice.