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Area Development - Site Selection, Facility Planning and Workforce Development

Hong Kong-Based PCCW Teleservices Expands Its Dublin, Ohio, Operations Center

06/29/2015
PCCW Teleservices, a Hong Kong-based HKT subsidiary and premier provider of global outsourcing solutions, is expanding its presence in Dublin, Ohio. The company will lease additional space and add 175 new jobs to its Columbus Region workforce to support a significant new client.

Dave Shapiro, President, PCCW Teleservices (US), Inc., said, “PCCW Teleservices is committed to helping brands interact with their customers, and this new partnership will help spur our growth in the Columbus Region. We are excited to expand our presence in Dublin by taking advantage of the youthful and energetic talent pool.”

PCCW Teleservices is making the move to a 52,000-square-foot space at 5200 Rings Road in Dublin to accommodate this latest expansion. The company will be investing in leasehold improvements, a dramatic site renovation and computer equipment.

In addition to the 175 permanent positions, 300 new seasonal jobs will be added in Dublin to support a 6-month project for an existing client. The seasonal jobs have the potential to be extended beyond the currently planned 6-month timeframe. Hiring for all jobs, which are engagement center positions, will begin immediately. PCCW Teleservices Advocates interact with and provide superior service to customers through a variety of platforms, including phone, email, chat, mobile and social media.

Colleen Gilger, Economic Development Director, City of Dublin, said, “PCCW Teleservices’ decision to expand its presence validates the benefits Dublin brings to the business support services industry cluster. We congratulate them and we are excited to see them expand in the Columbus Region.”

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