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Area Development - Site Selection, Facility Planning and Workforce Development

DHL Expands Tucson, Arizona, Service Center Hub

08/29/2018
DHL, a leading international express services provider, recently relocated its service center facility in Tucson, Arizona. The new location is nearly double in size and will handle the increased volume of international shipping.

The company invested $2.8 million in its new location, which features 23,462 square feet of ample warehouse and office space. The larger building also allows for an expanded capacity of 23 routes and features a conveyor sort system that can handle thousands of packages an hour. The new service center will provide a more convenient locale for customers than its previous, 12,000-square-foot facility on East Columbia.

The new facility is just a three minute drive from Tucson International Airport as opposed to 20, resulting in earlier deliveries for local customers. DHL also operates an aircraft ramp facility at the airport, where shipments are transported to and from the company's facilities in Phoenix.

"As the world's leader in international shipping, DHL is able to quickly respond to the explosive growth in international e-commerce we're seeing throughout the country, including in the Tucson area," said John Fox, Vice President and General Manager, Western U.S. for DHL Express. "Our new facility is addressing the overall increase in international shipping volume among all of our Tucson-based customers."

According to company officials, DHL in Tucson is also seeing increased volumes as the result of cross-border trade with Mexico, including shipments from "maquiladoras", manufacturing plants that assemble products in Mexico which are then exported to the U.S.

The service center is already certified by the International Transported Asset Protection Association, an internationally recognized leader in the fight against cargo crime. The facility had to meet the security requirements of the TAPA audit process in order to gain certification.

In addition to its service center facilities in Tucson and Phoenix, Arizona, DHL employs more than 700 at its Customer Response Center in Tempe, where the DHL customer service and telesales operations for the U.S is based.

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