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French-based Teleperformance Expands Shreveport, Louisiana BPO Service Center Workforce

France-based Teleperformance plans to create 740 new direct jobs at its Shreveport, Louisiana Business Process Outsourcing customer contact center in the next two years, bringing total employment at the campus to 2,000 workers.

“Teleperformance is excited to announce that we are expanding our operations in Shreveport to include new customer service positions for one of the nation’s largest wireless carriers and two of the nation’s largest health insurance carriers,” Teleperformance Executive Vice President of Operations Travis Coates said. “The continued top-tier performance by our team in Shreveport has enabled us to expand existing client relationships and will ensure that we can attract new clients and bring additional business, and jobs, to Shreveport.”

In addition to expanding the Shreveport workforce, the company will also retain 1,260 existing employees, creating one of the largest domestic Business Process Outsourcing centers, Louisiana Economic Development said.

Teleperformance acquired new customer contracts in the healthcare and telecommunications industries to create the job growth in Shreveport. Gov. Bobby Jindal said, “Teleperformance’s customer contact center in Shreveport has been an asset to our economy for nearly 10 years, and the company’s continued growth is bringing more good jobs to the people of Northwest Louisiana.” Teleperformance plans to add more than 400 new employees in 2013, reaching the full target of 740 new jobs in 2014.

“As a global leader in the customer support industry, Teleperformance could have located these new jobs anywhere in the world, but they chose Louisiana because of our strong business climate and outstanding workforce. Louisiana’s strong economy and our great track record of providing job creators with top-notch employees are proof that our state is the best place for businesses to invest and create jobs,” the Governor said.

To secure the project, the State of Louisiana offered the company a custom incentives package that includes a $200,000 performance-based grant and the workforce solutions of LED FastStart, the state’s workforce program, at no cost. In addition, Teleperformance is expected to utilize the state’s Enterprise Zone tax incentive program.

“Teleperformance’s expansion in Shreveport is a testament to the great business climate and competitive advantages the company has found in North Louisiana. The North Louisiana Economic Partnership and its state and local partners worked with this long-term client to expand their employment base, reaffirming their commitment to North Louisiana,” said NLEP President Scott Martinez.

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