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Verizon Plans National Customer-Retention Center In Tampa, Florida

Verizon plans to open a national customer-retention center in Tampa, Florida, that will handle a wide range of sales and customer support functions for the company’s landline products and services, primarily FiOS Internet and FiOS TV.

The firm will hire 100 full-time sales representatives associates who will work in the company’s downtown Tampa call center, handling requests from new and existing landline customers in 12 states and Washington, D.C., primarily after business hours.

“Tampa is ideal for this new service center for many reasons, including a skilled, available labor pool; a great quality of life; and the outstanding job our existing employees already do to take care of our customers,” said Jeanmarie Milla, Verizon’s Florida region president.

“This expansion shows Verizon’s commitment to the Tampa Bay market as we continue to grow our industry-leading FiOS business in Florida and other markets across the country.”

Tampa Mayor Bob Buckhorn said, “Verizon’s expansion in Tampa is an indication of how we are successfully growing our economy, and why we are leading the state out of the recession. I appreciate Verizon’s ongoing investment and look forward to welcoming 100 new employees to our downtown core.”

“Verizon is a valued member of this community, and one of our largest private employers,” said Ken Hagan, chairman of the Hillsborough County Board of County Commissioners. “Its decision to expand here is a testament to the strength of our local workforce, and to the positive business climate we’ve created in Hillsborough County.”

In addition to the support of Hillsborough County and the City of Tampa, economic development partners like the Tampa Hillsborough Economic Development Corporation and the Tampa Bay Workforce Alliance are connecting Verizon with resources to assist in the recruitment, hiring and training of qualified employees.

Gov. Rick Scott said: “I was proud to announce Verizon’s creation of 750 jobs in the Orlando area a few months ago, and it’s exciting that Verizon is bringing 100 additional jobs to Florida families in Tampa. We have worked hard to keep taxes and regulations low and to make Florida the best state in the nation to do business. With Verizon’s new expansion, we can clearly see that it’s working.”

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