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Area Development - Site Selection, Facility Planning and Workforce Development

Coast Professional Expands West Monroe, Louisiana Contract Center

12/16/2019
Coast Professional Inc. dedicated its newly designed 8,200-square-foot contact center in West Monroe, Louisiana. The company already has hired more than 100 new employees at the location.

Operating in Ouachita Parish since 2007, Coast is maintaining its original 9,000-square-foot office on Expo Circle in West Monroe while expanding at the new site.

“Coast has seen significant company growth over the past year and we are excited to add new employees to our ever-growing team,” said Coast President Everett Stagg, who also serves as co-chairman of the company’s board of directors. “The Downing Pines location is a result of many years of effort, dedication and strategic planning. I want to thank everyone involved in bringing this to fruition for their support during this process. This expansion was a complete team effort and we are looking forward to beginning a new chapter at Coast.”

Following a $750,000 renovation of the former retail store, Coast began hiring in earnest three months ago, according to Louisiana Economic Development. The collaboration between the company, the Louisiana Workforce Commission, the Ouachita Workforce Development Board 81, LED FastStart and others aided the company in recruiting, hiring and training 120 people.

“In today’s economy, collaboration is the key to unlocking job creation and growth for our communities,” Governor John Bel Edwards said. “We are proud that Coast recognized the strength of the West Monroe community, its leadership at the city, parish and regional levels, and the ability of all parties to work closely with our state workforce teams. The result is a dramatic success story for Ouachita Parish and Northeast Louisiana.”

In addition to retaining 125 existing jobs, Coast will create 146 new direct jobs at the new contact center. As a federal contractor, Coast provides benefits that include Service Contract Act wages, high-quality health care options, tuition assistance, flexible scheduling, paid time off, and onsite training.

“The Workforce Development Board 81 is very excited about the expansion of Coast,” said Doretha Bennett, the workforce board’s executive director. “Coast is assisting our region by leaps and bounds by creating new jobs, and we applaud their success. This expansion is a huge endeavor, and WDB 81 will continue to support the company in growing their workforce.”

“Coast’s grand opening marks a great occasion for the City of West Monroe,” said President Scott Martinez of the North Louisiana Economic Partnership. “The 146 new jobs created by the expansion represent a huge economic impact not just for West Monroe but for surrounding communities as well. NLEP is pleased to have worked with LED, the City of West Monroe, the Louisiana Workforce Commission and Ouachita Workforce Development Board 81 on this project. That collaboration led to the development of an economic incentive package and workforce solutions that brought this economic development project to West Monroe.”

The North Louisiana Economic Partnership, City of West Monroe, and the West Monroe West Ouachita Chamber of Commerce offered strategic support to Coast to make the expansion project possible.

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