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Area Development - Site Selection, Facility Planning and Workforce Development

Comcast Cable To Open Customer Support Center In Tucson, Arizona

05/22/2015
Comcast Cable plans to open a state-of-the-art 100,000 square foot customer support center this fall in Tucson, Arizona. The center will be staffed by 1,125 customer service representatives and managers.

Customer service representatives in the center will assist customers with billing and repair questions – and sales and customer service. Specialized teams will handle more complex customer needs. The center will also be home to our new Spanish speaking employees specializing in social media.

“The Tucson Customer Service Center is being designed from the ground up with training resources and equipment to help the customer service representatives provide exceptional service to our customers,” said Michael Eastman, Senior Director, Customer Account Executive, for Comcast . “When our customers reach this call center, they will be connected with agents who are best equipped to provide an outstanding experience.”

When the building renovation is complete, the 100,000 square-foot, customer service center will include several resources for employees including product training labs, training rooms, video conference facilities, a cafeteria and fitness center. Employees will also receive Xfinity products and services from Comcast at no-cost and reduced cost so that they can continue to learn about company products.

“Comcast’s decision to expand its presence in Tucson is excellent news for our state, and the latest validation that we’re open and ready for business,” said Governor Doug Ducey. “This new, state-of-the-art facility will bring significant economic impact, create more than 1,000 quality jobs for southern Arizonans and further advance our position as one of the most pro-veteran workforces in the nation. This is a huge win for our state, and we’re thrilled to help this great company grow and thrive in Arizona.”

“Tucson has several key competitive advantages for this industry, such as an abundance of high-quality, customer-service labor, a bilingual and multilingual workforce, technical expertise, and a convenient location in the Mountain Time Zone,” said City of Tucson Mayor Jonathan Rothschild. “These advantages align very well with Comcast’s goals to deliver superior customer service nationally.”

“Innovation drives global economic growth. So we are pleased that a global media and technology company like Comcast has chosen Arizona as a hub for one of its three state-of-the-art customer support centers,” said Sandra Watson, President/CEO, Arizona Commerce Authority. “Arizona is a serious contender when it comes to innovative global companies seeking to expand operations in our dynamic and vibrant business environment. It’s a win for Tucson. And it’s a win for our entire state.”

“This was a competitive national search, with Tucson combining a multitude of qualities to clearly emerge as the ideal site for this project,” said Joe Snell, President/CEO, Tucson Regional Economic Opportunities, Inc. “The expanded presence of Comcast, one of the world’s leading media and technology companies, will further strengthen Southern Arizona’s reputation as a location for high-quality businesses. Our strategic location and talent pool continue to make us attractive to many companies considering expansion plans.”

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