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Advanced Call Center Technologies Establishes Bristol-Kingsport, Tennessee, Facilities

Advanced Call Center Technologies will establish new operations in Bristol and Kingsport, Tennessee. The projects are expected to create 650 new jobs.

The company will create 350 jobs in Kingsport and 300 jobs in Bristol. In addition, ACT has two existing operations in Johnson City, which employ more than 2,000 people in the Tri-Cities area.

“We’ve been in Johnson City for 20 years and owe much success to the area’s engaged, talented workforce. The addition of the Bristol and Kingsport locations meets the explosive market demand for skilled customer experience employees and is also a reflection of our appreciation for these thriving communities. Our new centers will create more than 650 career opportunities, offering competitive pay and benefits packages, including shares of our employee-owned company. We’re confident that our company culture and values will be a great fit for the hardworking people of Bristol and Kingsport, and we’re proud to join these special communities at a very exciting stage in our organization’s growth,” Hunter Croft, president & CEO, Advanced Call Center Technologies said.

Founded in 1997, ACT is a U.S.-based business process outsourcing provider delivering world-class customer experience solutions, including back-office processing, omnichannel customer engagement services, business process automation, CRM outsourcing, sales support, fraud and dispute management, medical claims processing and a wide variety of programs and custom solutions for some of the top companies in the world, including many Fortune 50 clients.

“In Tennessee, we are fortunate to have a skilled workforce that is capable of meeting the needs of the companies that call our state home. ACT is a valued employer in Sullivan County, and we appreciate the company for adding these 650 new jobs to its existing workforce of more than 2,000 employees in the Tri-Cities area,” TNECD Commissioner Bob Rolfe noted.

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