Advanced Call Center Technologies Establishes Bristol-Kingsport, Tennessee, Facilities
06/07/2022
The company will create 350 jobs in Kingsport and 300 jobs in Bristol. In addition, ACT has two existing operations in Johnson City, which employ more than 2,000 people in the Tri-Cities area.
“We’ve been in Johnson City for 20 years and owe much success to the area’s engaged, talented workforce. The addition of the Bristol and Kingsport locations meets the explosive market demand for skilled customer experience employees and is also a reflection of our appreciation for these thriving communities. Our new centers will create more than 650 career opportunities, offering competitive pay and benefits packages, including shares of our employee-owned company. We’re confident that our company culture and values will be a great fit for the hardworking people of Bristol and Kingsport, and we’re proud to join these special communities at a very exciting stage in our organization’s growth,” Hunter Croft, president & CEO, Advanced Call Center Technologies said.
Founded in 1997, ACT is a U.S.-based business process outsourcing provider delivering world-class customer experience solutions, including back-office processing, omnichannel customer engagement services, business process automation, CRM outsourcing, sales support, fraud and dispute management, medical claims processing and a wide variety of programs and custom solutions for some of the top companies in the world, including many Fortune 50 clients.
“In Tennessee, we are fortunate to have a skilled workforce that is capable of meeting the needs of the companies that call our state home. ACT is a valued employer in Sullivan County, and we appreciate the company for adding these 650 new jobs to its existing workforce of more than 2,000 employees in the Tri-Cities area,” TNECD Commissioner Bob Rolfe noted.
Project Announcements
Canfor Expands Fulton, Alabama, Production Operations
04/22/2024
Tucker Door & Trim Plans Henrico County, Virginia, Operations
04/19/2024
Zekelman Industries Expands Blytheville, Arkansas, Operations
04/19/2024
Fibrebond Corporation Expands Webster Parish, Louisiana, Operations
04/19/2024
Master Steel Expands Hardeeville, South Carolina, Operations
04/19/2024
L3Harris Technologies Expands Orange County, Virginia, Operations
04/18/2024
Most Read
-
2023's Leading Metro Locations: Hotspots of Economic Growth
Q4 2023
-
2023 Top States for Doing Business Meet the Needs of Site Selectors
Q3 2023
-
38th Annual Corporate Survey: Are Unrealized Predictions of an Economic Slump Leading Small to Mid-Size Companies to Put Off Expansion Plans?
Q1 2024
-
Manufacturing Momentum Is Building
Q1 2024
-
Making Hybrid More Human in 2024
Q1 2024
-
20th Annual Consultants Survey: Clients Prioritize Access to Skilled Labor, Responsive State & Local Government
Q1 2024
-
Public-Private Partnerships Incentivize Industrial Development
Q1 2024