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Firstsource Group USA Invests $1.2 Million To Open Louisville, Kentucky, Call Center

Firstsource Group USA will invest $1.2 million to open a new call center in Louisville, Kentucky. The project, which will provide management solutions to telecommunications and media companies, will result in more than 300 full-time jobs. The company plans to operate inside a 44,000-square-foot facility on Commerce Crossing Drive in southern Jefferson County.

“The opening of the new center strengthens our foothold in the state,” said Rajesh Subramaniam, Managing Director/CEO of Firstsource. “With operations in Louisville for more than seven years, we have a strong presence in the market and feel confident that we will attract top-notch talent to service our telecom and media clients.”

The company has two existing operations in Louisville. The current centers, on Commerce Crossing and Lyndon Farm Court, work with health care companies in payment collecting and data processing, and employ more than 200 people.

“Firstsource is a global leader in the industry of customer experience, and we’re happy to see this type of growth and investment in the Commonwealth,” said Governor Steve Beshear. “Hundreds of jobs mean hundreds of incomes for Kentucky families. This is outstanding news for Louisville, and the region will reap the benefits for years to come.”

To encourage the investment and job creation in Jefferson County, the Kentucky Economic Development Finance Authority preliminarily approved the company for tax incentives up to $1.2 million through the Kentucky Business Investment program. The performance-based incentive allows a company to keep a portion of its investment over the term of the agreement through corporate income tax credits and wage assessments by meeting job and investment targets.

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