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Area Development - Site Selection, Facility Planning and Workforce Development

Frontier Communications Corporation Invests $2.3 Million To Expand Deland, Florida, Customer Contact Operations Center

01/22/2014
Frontier Communications Corporation will invest $2.3 million to expand its customer contact operations center in DeLand, Florida, creating 139 jobs in technical support positions.

Less than a year ago, Frontier Communication’s original facility was expanded by 20,000 square feet. The company’s expansion will add another 17,650 square feet to its call center.

Frontier’s Vice President of Residential Call Center Sales and Service, Donna Loffert said, “We are proud to be part of Florida and the greater DeLand community. The state and local governments have been involved in every step of our expansion here in DeLand, and their involvement has been essential to ensuring our successful growth. The employees we have attracted are talented, hardworking and have a positive attitude, and we could not be happier with our continued growth in the State of Florida”.

Gov. Rick Scott said, “The expansion of Frontier Communications in DeLand is great news for families in Central Florida. The 139 jobs added to this area will help families achieve their dreams. We work every day to make sure Florida is the best place to live and the best place for business. Since December 2010, we have created more than 446,300 private-sector jobs and Florida’s unemployment rate has dropped to 6.4 percent, the lowest it’s been in more than five years. We look forward to continuing to create an opportunity economy in Florida.”

Secretary of Commerce and President and CEO of Enterprise Florida, Gray Swoope said, “Florida’s IT sector continues to grow and impact the state economy thanks to industry leaders like Frontier Communications. This expansion shows that Florida’s resources, including a strong workforce, expansive infrastructure and strategic partnerships, have created one of the top business climates in the country. We will continue working to strengthen the IT sector in Florida and look forward to seeing Frontier Communications’ achievements.”

This project was made possible thanks to partnerships between Enterprise Florida, Inc., the City of DeLand, Volusia County and the Florida Department of Economic Opportunity.

The Center for Business Excellence has been engaged with Frontier Communications in their employee recruitment, hiring and development efforts since 2005. Center of Business Excellence President and CEO Robin King said, “I am pleased to see that Frontier’s investments in these fields have contributed to their growth. As they continue to expand, our partnership is getting stronger.”

Executive Director of the Florida Department of Economic Opportunity, Jesse Panuccio said, “Frontier Communications Corporation is a valued community partner with the City of Deland and we are excited that the company is expanding and taking advantage of our state’s low-tax, pro-business policies. Frontier’s expansion shows commitment to economic growth in Florida, as well as loyalty to the Deland community.”

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