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Area Development - Site Selection, Facility Planning and Workforce Development

Florida-Based Call Center Company to Create 2,000 Jobs Nationwide for New & Expanded Facilities

08/04/2011
C3/CustomerContactChannels (C3), a global provider of customer management solutions, has announced it will create 2,000 American jobs by opening up new call centers and expanding existing facilities. All are salaried positions (with full benefits) for customer service representatives and managers.

In addition to opening new centers in Tucson, AZ, and Waco, TX, the company said it will expand operations in its Salt Lake City, UT, and Twin Falls, ID, facilities. In Tucson, C3 is in the process of hiring up to 600 people. In Waco, the company is about to start interviewing for 500 new positions. The Salt Lake City expansion will add more than 600 new jobs to that area, and the Idaho expansion will add between 200 and 300 jobs.

"We're rapidly growing right now, and proud to be part of the economic recovery," said David Epstein, chairman and co-CEO of C3. "Our business adds significant value to service-based industries. We've seen an increase in new business, but also in existing clients looking to expand and extend contracts."

C3 has opened five facilities in the U.S. and created nearly 3,500 jobs. Headquartered in Plantation, FL, the company manages facilities and provides services across numerous continents, and provides a full range of customer contact management services for its clients (including Fortune 500 and global 1000 firms).

In addition to this U.S.-based expansion, C3 has increased its Asian operations by adding over 1,000 workstations in Manila over the past quarter. This continued expansion is part of the company's strategic mission to provide BPO services to customer-driven, global 1000 companies across the globe.

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