ADM: What is the significance of World Facility Management Day?
George Schmidt: World Facility Management Day is about honoring the individuals who contribute to FM, often behind the scenes—housekeepers, electricians, and those in data centers. It’s about recognizing everyone who ensures facilities operate seamlessly.
ADM: How has technology, especially AI, been shaping the FM industry?
George Schmidt: We leverage AI for predictive maintenance to prevent equipment failures and ensure continuity. AI is also used in places like restrooms to monitor consumables. We're even using robotics for cleaning tasks, which allows staff to focus on more critical areas like sanitation. Internally, we also leverage JLL GPT to simplify tasks and increase productivity.
George Schmidt: Sustainability is central to FM. We have a growing sustainability program focusing on low-cost solutions to influence areas like engineering, technical services, and soft services. It aims to establish a sustainability baseline at each site, educating FM teams to pursue more sustainable objectives.
ADM: What are some current challenges in FM?
George Schmidt: Cost of services is a significant challenge. We’re using technology to predict occupancy trends, which helps with staffing and identifying savings opportunities. We explore various savings categories, such as increasing productivity through technology, changing service specifications, or, if necessary, reducing workforce.
ADM: How does JLL spotlight and communicate the value of FM workers?
George Schmidt: We spotlight individuals and have days like World FM Day to highlight the efforts of FM professionals through social media and internal channels. It’s about raising awareness and celebrating those who champion their roles and contribute to a productive environment.
ADM: What are JLL’s plans for celebrating World Facility Management Day?
George Schmidt: We plan social media posts and host brief meetings where leaders can invite teams to discuss innovations, sustainability, and other themes. It’s a way to break routine and celebrate achievements in FM.
ADM: Looking ahead, what do you think the future holds for FM?
George Schmidt: The future of FM will likely focus more on technology and innovation, with a more global community approach. Technologies like AI will play a significant role in enhancing communication and operational efficiency, even across different time zones.
