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Area Development - Site Selection, Facility Planning and Workforce Development

Xerox to Create 500 Jobs at New Webster, NY, Call Center

01/31/2012
Xerox Corporation will establish a call center in Webster, NY, and create 500 jobs over the next two years according to an announcement made by Gov. Andrew Cuomo.

The company will create a 23,000-sq.-ft. call center by investing $4.3 million to renovate a portion of a building on its Webster corporate campus, and buying IT systems and equipment. Renovation is slated to begin in February; completion is projected for third quarter 2012.

About 350 of the jobs will be added this year; and the remaining 150 by 2013. Xerox anticipates it will begin hiring the first wave of workers in March. Positions will include call center agents and managers. (The firm also will retain 70 existing employees at the project location.)

The project will use $5 million in Excelsior Jobs Program tax credits and a $1 million Economic Development Fund grant from Empire State Development. Moreover, the Monroe County Industrial Development Agency has approved a local tax abatement package totaling $271,040.

With sales approaching $23 billion, Xerox is the world's leading enterprise for business process and document management. The company and its subsidiaries employ about 10,000 people in New York State--including 6,400 in Monroe County--and serve clients in over 160 countries.

"Xerox is a global leader that could have gone anywhere in the world to expand their business, but they chose New York because our state is rapidly becoming the place to be for businesses," said Gov. Cuomo.

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