Flagship Logistics Group Completes Indianapolis, Indiana, Customer Contact Center Designed For Veterans
11/25/2013
The company said its facility “has been built to exceed ADA handicap standards with one goal in mind: to hire veterans and active duty personnel, disabled or not, to staff the contact center. There are no stairs, no ramps, and no elevators in this facility for veterans to have to navigate. Aisles in the call center have been built to accommodate hospital beds, if necessary, and covered parking is provided."
The call center is expected to field more than 50,000 calls per month to assist in management of workload, inbound, outbound, and blended customer service calling.
"The significance of this launch, we hope, will be felt across the industry—and more widely," said Flagship Logistics Group CEO Bob Moran. "Our nation's veterans and active duty military have sacrificed enormously. Disabled or not, we owe it to them to give them a fresh start. It's unacceptable that we cannot create work environments that enable them to have that opportunity. They have too much to contribute and as we see it at Flagship Food Group—we want them involved in our businesses, which is why we built this facility. Those we hire into our contact center operations we hope will see this as a stepping stone to grow into other opportunities in other areas of our business."
Project Announcements
Northland Corporation Expands Greenville, Michigan, Operations
08/29/2024
Swedish Match Expands Daviess County, Kentucky, Operations
08/29/2024
Ardent Mills Expands Commerce City, Colorado, Production Operations
08/29/2024
Paul Mueller Company Expands Springfield, Missouri, Manufacturing Operations
08/29/2024
Nashville Wire Products Expands McEwen, Tennessee, Operations
08/28/2024
Crusoe Energy Systems Plans Tulsa, Oklahoma, Manufacturing Operations
08/27/2024
Most Read
-
19th Annual Area Development Gold and Silver Shovel Awards
Q2 2024
-
What the Latest EPA PFAS Rule Means for Site Due Diligence
Q3 2024
-
Semiconductors’ fragile relationship with water may be tested
Q3 2024
-
2023 Top States Commentary: Top-Ranked States Have What It Takes to Win Mega Projects
Q3 2023
-
2023 Top States for Doing Business Meet the Needs of Site Selectors
Q3 2023
-
2023's Leading Metro Locations: Hotspots of Economic Growth
Q4 2023
-
Mitigating Site Risks for Industrial Projects
Q3 2024