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Area Development - Site Selection, Facility Planning and Workforce Development

Flagship Logistics Group Completes Indianapolis, Indiana, Customer Contact Center Designed For Veterans

11/25/2013
Flagship Logistics Group, a wholly owned subsidiary of Flagship Food Group, completed construction of a state-of-the-art customer contact center in Indianapolis, Indiana, that can accommodate hospital beds for veterans. The call center, housed in a 100-plus year old building and listed on the National Register of Historical Places, is located just north of the downtown area.

The company said its facility “has been built to exceed ADA handicap standards with one goal in mind: to hire veterans and active duty personnel, disabled or not, to staff the contact center. There are no stairs, no ramps, and no elevators in this facility for veterans to have to navigate. Aisles in the call center have been built to accommodate hospital beds, if necessary, and covered parking is provided."

The call center is expected to field more than 50,000 calls per month to assist in management of workload, inbound, outbound, and blended customer service calling.

"The significance of this launch, we hope, will be felt across the industry—and more widely," said Flagship Logistics Group CEO Bob Moran. "Our nation's veterans and active duty military have sacrificed enormously. Disabled or not, we owe it to them to give them a fresh start. It's unacceptable that we cannot create work environments that enable them to have that opportunity. They have too much to contribute and as we see it at Flagship Food Group—we want them involved in our businesses, which is why we built this facility. Those we hire into our contact center operations we hope will see this as a stepping stone to grow into other opportunities in other areas of our business."

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