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APAC Customer Services Plans Major Workforce Expansion In Phoenix And Tucson, Arizona

APAC Customer Services, Inc., a leader in global customer care outsourcing solutions, will expand its workforce in Phoenix and Tucson, Arizona, with plans to bring more than 1,100 jobs to southern Arizona’s Sun Corridor over the next three years.

During the first year, the partnership is expected to generate over 300 new jobs in Tucson – split between APAC’s two sites in the city – and an additional 135 jobs to its site in north Phoenix. Throughout the next two years, the state is expected to benefit from 669 additional jobs, 382 in Tucson and 287 in Phoenix, bringing the overall three-year job creation total to over 1,100 jobs for Arizona.

The region is linked by Interstate 8, Interstate 10, Interstate 17, and Interstate 19, as well as Phoenix Sky Harbor International Airport and Tucson International Airport.

Jack Jones, Chief Operating Office of Expert Global Solutions, Inc., APAC’s parent company, said, “Having lived in the state of Arizona for a number of years, I am a big fan of the ‘Sun Corridor.’ Access to qualified and experienced customer service personnel, top educational institutions and great weather make the state an ideal place for us to grow.”

“We’re excited about the opportunities we’re bringing to local communities. For us, it’s not simply about jobs. It’s about providing a chance for people to build a rewarding career and make a difference within our company,” he added.

“APAC is the global leader in its industry serving top brands around the world, and we thank the company for its continued commitment to Arizona as it undertakes its next phase of growth,” said Sandra Watson, President/CEO, Arizona Commerce Authority. “APAC’s investment and expansion in Phoenix and Tucson will create hundreds of professional services jobs for Arizonans across our state.”

Tucson Mayor Jonathan Rothschild said, “APAC has been a major employer in Southern Arizona for many years, currently employing nearly 2,000 of our citizens. We know every business has a choice of where to operate and the City of Tucson continues to make this a business-friendly climate for its existing employers to expand.” “This is a positive step for Phoenix, Tucson and the entire Sun Corridor,” Phoenix Mayor Greg Stanton added. “For our economy to grow, we must continue to work together as a region and as a state.”

Commenting on the growth, Joe Snell, President/CEO, of Tucson Regional Economic Opportunities, said, “State leaders, local officials and economic development partners joined together to deliver an important win for the economic recovery: nearly 700 new jobs here in Southern Arizona.”


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