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Area Development - Site Selection, Facility Planning and Workforce Development

Charter Communications Plans Spanish-Language Call Center In McAllen, Texas

03/30/2017
Charter Communications will open a new Spanish-language call center, 50 miles east of Brownsville, in McAllen, Texas. The project will be part of a $17 million investment that will eventually employ more than 600 Texans. Combined with a recently opened call center in San Antonio, the two locations will support more than 800 Texas-based jobs when fully staffed.

"With the opening of our first bilingual call center in McAllen, Texas we're adding 600 good paying jobs to the Rio Grande Valley and providing a better experience for our Spanish-speaking customers across the country, most of whom previously would have had their calls routed to centers located outside the United States," said Tom Rutledge, Chair & CEO of Charter Communications.

"By bringing these jobs to McAllen, we're strengthening the South Texas economy, and getting closer to Charter's goal of hiring 20,000 employees in the next four years,” he added.

On the Company’s website Rutledge said “we’re building on our commitments to invest in America’s infrastructure and create good paying jobs here at home. With confidence in the deregulatory policies of the Administration and the FCC, Charter is planning to invest $25 billion in broadband infrastructure and technology in the next four years. In addition, we are committed to moving all of the former Time Warner Cable customer service calls from offshore to the United States, consistent with our approach at Charter, and will create new jobs to handle those calls.

“I thank the President and Charter Communications for their commitment to bring jobs back to America, creating hundreds of jobs for hardworking Texans in the process,” said Governor Greg Abbott. “The Rio Grande Valley has always been a vital part of the Texas economy, and this new facility is a testament to the high-quality workforce in McAllen. As Governor, I will continue to work with the Trump administration and all partners to promote policies that create jobs and spur a new chapter in American economic growth.”

With the announced opening of a new, state-of-the-art, bilingual call center in McAllen, Rutledge said “Investing in the communities we serve isn’t just good for the people we’re hiring, it is a critical component of the Charter operating strategy. Charter is committed to creating a well-trained, highly-skilled, diverse and inclusive workforce to support our customers, drive innovation and strengthen America’s economy.

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