Electric Vehicle Maker Rivian Locates Customer Engagement Center in Normal, Illinois
06/12/2020
The company that has facilities in Plymouth, Michigan; Normal, Illinois; San Jose and Irvine, California; Vancouver, Canada; and the United Kingdom, plans to hire 40 employees by the end of the year. Its Customer Engagement Complex will be located adjacent to its Normal manufacturing plant. Rivian says there are benefits to locating its customer-relations staff near where the vehicles are made.
“We know there is a deep well of customer service expertise in the Bloomington-Normal area, and we can’t wait to center a portion of that talent around our plant operation,” Tony Caravano, Rivian’s senior director of retail and customer experience, said in a statement.
Rivian is spending over $750 million to prepare its assembly plant for production of electric trucks and SUVs. First delivery of Rivian's vehicles is expected in 2021.
“Imagine being in contact with our customers every day while having the ability to watch our teams build their vehicles," Caravano told the station. "You’re going to feel excited, and you’ll transfer that enthusiasm directly to our consumer community."
Most Read
-
-
2019 Leading Metro Locations: Pacific and South-Atlantic Metros Dominate the List
Q4 2019
-
Finding Talent in a Time of Economic Change
Q2 2020
-
Mid-size Markets Competing for Business and Winning
Q1 2020
-
Hitting the Reset Button: How to Pivot the Perception of Economic Development
Q2 2020
-
Innovation in America Reaches New Heights
Q2 2020
-
A Site Selector’s Checklist for Locating in the U.S.
Location USA 2019