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Kentucky Economic Development Finance Authority Incentives Sparks Expansion At Two Louisville Firms

Two companies were preliminarily approved for Kentucky Economic Development Finance Authority incentive grants estimated to create $13.4 million in new investment and provide 775 jobs in the Louisville area.

“This month’s applicants demonstrate the confidence that national businesses have in our community, with two major employers wanting to locate or expand their operations here,” said Mayor Greg Fischer. “Both of these projects were generated through site selection consultants who worked with our new Louisville Forward economic development team to work on local and state incentive packages and potential site selection.”

TPUSA Inc., doing business as Teleperformance USA, is a contact center and client relationship management company with plans to provide customer services to financial companies. The French-based firm, which will invest an estimated $13.2 million to establish its 50,000-square-foot facility off Ormsby Station Road, plans to be operational by October and create 750 jobs.

The firm’s Louisville location will be a financial services company that provides customer services for banking, insurance, investment and retirement planning to current and former members of the U.S. military and their families. TPUSA also hopes to include additional business lines in the future.

“We are thrilled to open our new contact center in Jefferson County,” said Miranda Collard, president of operational delivery at Teleperformance. “The strength of the community and the quality of the workforce makes Louisville an ideal place for Teleperformance to do business. We look forward to a long and productive relationship with this amazing area.”

An an incentive, TPUSA was approved for up to $3.8 million in Kentucky Business Investment program incentives for up to 10 years. The performance-based incentive allows a company to keep a portion of its investment over the term of the agreement through corporate income tax credits and wage assessments by meeting job and investment targets.

Also in Louisville, IT solutions firm V-Soft Consulting Group plans to expand its Louisville office, increasing its sales force and creating a central location for additional technical personnel. V-Soft plans to make an estimated total investment of $206,250 in equipment costs, with plans to create 25 jobs. As an incentive, V-Soft was approved for up to $200,000 in KBI incentives for up to 10 years.

“These new jobs and investment in one of our core strengths, Business Services, will be a further welcome boost for our local and regional economy,” added Fischer.


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