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Area Development - Site Selection, Facility Planning and Workforce Development

Georgia Power Opens Social Media Center In Atlanta, Georgia

05/23/2016
Georgia Power opened a new, state-of-the-art Social Media Center to meet the increasing demand for social media engagement and enhance customer service and communication at its headquarters in Atlanta, Georgia.

The center is an advanced social media resource located near the Georgia Power Storm Center, facilitating fast and accurate social media communication with customers during severe weather, company officials said. The Social Media Center's advanced technology includes simultaneous display of multiple social media feeds; live social streaming to field reps; interactive SMART boards; wireless audio conferencing and instant sharing of desktops/tablets to multiple displays. In addition, the company uses advanced digital tools to better respond to most customer inquiries on social media within 10 minutes and online chat requests in under a minute.

"Our goal every day is to make it as easy as possible for our customers to engage with us, while providing them with world-class customer service on every platform," said Louise Scott, Vice President of Customer Service for Georgia Power. "This new center brings all of our social media resources under one roof, with the latest technology, improving our ability to quickly collaborate, solve problems and respond to our customers day and night."

According to the power company, Georgia Power already engages with customers more than 6,000 times per month on social media, quickly helping with billing and service questions, payment options and more. In addition, social media representatives online every day with customers offer useful energy efficiency advice; valuable rebates and incentives; guidance on solar energy; electrical safety tips and resources such as My Power Usage.

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