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Area Development - Site Selection, Facility Planning and Workforce Development

Voya Financial Eyes Phoenix, Arizona, for Operations Center

11/05/2018
Voya Financial, Inc. will open a new office in metro Phoenix, Arizona. The company plans to bring more than 1,000 jobs to the Phoenix area.

The new location will be in addition to Voya's existing Scottsdale office, where approximately 200 employees from the company's Investment Management business are already based.

Voya secured a temporary site that is scheduled to open in January 2019. The company is identifying a permanent site, with plans to open that site in mid-2020.The new facility will include call center, back-office, customer support operations and functions for the company's retirement, employee benefits and Individual Life businesses, as well as roles within human resources, IT, and business support.

"Phoenix's prime geographic location, coupled with Arizona's skilled workforce and business-friendly environment, provides the essential resources for future growth and success," said Rodney O. Martin Jr., Chairman & CEO, Voya Financial. "Expanding in the Phoenix area will enable us to provide greater service to our customers across time zones."

"Arizona welcomes Voya's expansion and continued investments in our state with over 1,000 new jobs," said Governor Doug Ducey. "In addition to investing in our community with new employment opportunities, Voya will also have a positive impact through its support of several charitable causes."

"Arizona's business and financial services sector experienced a greater increase in hiring than anywhere else in the nation last year," said Sandra Watson, President & CEO of the Arizona Commerce Authority. "Arizona's concentration of jobs in this industry, the second highest in the nation, combined with a steady talent pipeline, strategic geographic location and pro-business environment continue to be a winning combination for companies like Voya Financial seeking the ideal location to enhance their success. We thank Voya for its commitment to Arizona!"

"Greater Phoenix has become a leading U.S. market for operational nerve centers within finance and insurance businesses," says Chris Camacho, President & CEO of Greater Phoenix Economic Council. "Voya Financial's expansion speaks to the region's depth and credibility to meet the needs of enterprises as they look to expand these critical business units. We're excited about their continued growth in the region and look forward to their ongoing success."

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