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Area Development - Site Selection, Facility Planning and Workforce Development

Focus Services Eyes Tarboro, North Carolina, for Customer Contact Center

04/23/2020
Utah-based Focus Services, a global innovator in customer contact solutions, will create up to 200 jobs at a new operations center in Tarboro, North Carolina.

“We are excited to expand our domestic operations in Tarboro, NC,” said Paul Liljenquist, president of Focus Services. “During this unprecedented time, as the world fights COVID-19, our company family continues to provide essential services on behalf of our clients and is keeping our team members employed. We are blessed to be part of a team that is so customer focused in a time of rapid change as we add as many as 200 jobs in this market.”

Focus Services operates 13 contact centers in the U.S., Central America, the United Kingdom and the Philippines. The company provides clients across numerous industries with multilingual customer contact solutions such as marketing and tech support via telephone, email, webchat and text. Its worldwide workforce currently totals 3,000. Among its existing facilities is a 380-seat contact center in Greenville, North Carolina.

Commerce Secretary Anthony M. Copeland said the company’s plans, which includes a $1 million capital investment, marks a return of the telecommunications sector to Tarboro, onetime headquarters of Carolina Telephone & Telegraph.

The arrival of Focus Services is expected to boost Tarboro’s downtown district. “Today’s announcement by Focus fuels new energy and job growth for downtown Tarboro and brings additional diversification to Edgecombe County’s economy,” Secretary Copeland said. “Sustained, heightened demand for telephone and computer-based customer contact solutions in the wake of the COVID-19 pandemic is renewing opportunity for one of our state’s most storied rural downtowns.”

Carolinas Gateway Partnership, the Town of Tarboro and Edgecombe Community College worked to facilitate the arrival of Focus Services, which will assume occupancy of a building in downtown Tarboro that once housed Carolina Telephone & Telegraph. With corporate roots dating to 1895, Carolina Telephone was a staple of the town’s economy, providing telephone service to customers throughout much of eastern and central North Carolina.

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