2009 Global Shared Services Survey
Cost reduction and customer satisfaction are top of mind for shared services leaders.
3-26-09
"Across the globe, organizations are trying to minimize their overall structural costs, so it is not surprising that cost control was one of the most prominent themes in this year's results," said Susan Hogan, principal with Deloitte Consulting LLP and leader of Deloitte's shared services practices. "Even though cost reduction has always been a primary goal of shared services organizations [SSOs], it's obvious that the recession has increased the sense of urgency around delivering financial savings to the bottom line."
Cost reduction was the most frequently cited driver for a number of planned shared services initiatives, including:
• Shared services center relocation - Among respondents who planned to relocate one or more of their shared services facilities, 92 percent reported that cost reduction was an important reason for the anticipated relocation.
• Changing the number of shared services centers - 48 percent of respondents planned to increase the number of shared services facilities over the next five years; of these, 46 percent reported that cost reduction was the main driver of the increase. Of the 16 percent of respondents who reported they planned to decrease the number of shared services facilities over the next five years, 71 percent cited cost reduction as the main driver of the reduction.
• Driving incremental value - 72 percent of respondents reported that cost reduction was one of their top three priorities for driving incremental value from their SSOs in the next two years. In addition, 62 percent reported that improving processes - a vital contribution to cost reduction - was among their top three priorities.
Project Announcements
Axle Logistics Expands Knoxville, Tennessee, Operations
11/29/2023
EquipmentShare Establishes Moberly, Missouri, Operations
11/29/2023
IronLink Logistics Plans Ladson, South Carolina, Operations Hub
11/24/2023
Maid-Rite Specialty Foods Expands Dunmore, Pennsylvania, Operations
11/24/2023
Pipe & Steel Industrial Fabricators Expands Livingston Parish, Louisiana, Operations
11/24/2023
Sage Automotive Interiors Expands Abbeville County, South Carolina, Operations
11/23/2023
Most Read
-
2023 Top States for Doing Business Meet the Needs of Site Selectors
Q3 2023
-
The Rise of Mid-Size U.S. Cities: The Industrial Development Boom
Q3 2023
-
Front Line: Brownfields Offer Redevelopment Opportunities
Q4 2023
-
2023 Top States Commentary: Top-Ranked States Have What It Takes to Win Mega Projects
Q3 2023
-
37th Annual Corporate Survey: Economic Pressures Exerting Greatest Effect on Decision-Makers
Q1 2023
-
2023 Top States Workforce Development Programs
Q3 2023
-
Immigration: A Potential Fix for Labor Shortages?
Workforce Q4 2023