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Area Development - Site Selection, Facility Planning and Workforce Development

Intuit-Sykes Enterprises Partner in Hazard, Kentucky Service Hub

09/05/2019
Intuit Inc. and Sykes Enterprises Inc. will partner to create 300 full-time customer success jobs at a customer service center in Perry County’s Coal Fields Regional Industrial Park in Hazard, Kentucky.

Intuit, maker of QuickBooks, TurboTax and Mint, is a global financial platform company. The company was founded in 1983 and headquartered in Mountain View, California.

SYKES was founded in 1977 and is currently headquartered in Tampa, Florida. The company provides customer engagement services to Global 2000 companies and their end consumers. SYKES operates in 23 countries, employing approximately 51,000 people globally.

The partnership includes the renovation of a facility in the Coal Fields Regional Industrial Park that has been home to SYKES since 2007. According to state officials, Intuit plans to hire 150 people by the end of 2019 and an additional 150 by the end of 2020. The operation will support Intuit’s products and services. SYKES will be responsible for hiring and operations of staff. Company leaders anticipate renovations to begin in the coming weeks, with the facility operational by January 2020.

“At Intuit, we believe everyone has the opportunity to prosper and we can only achieve that together with our partners,” said Mark Notarainni, chief customer success officer at Intuit. “By teaming up with SYKES and the Hazard community, we’ll deliver amazing customer experiences and have an incredible impact on the community around us.”

“We’re thrilled to continue expanding our partnership with Intuit by better serving the people of Hazard, Kentucky,” said Kelly Morgan, SYKES chief customer officer and president of Assistance Services Group. “Our shared values, commitment to economic prosperity and our common quest to continue enhancing customer experience makes this a natural next step in our journey.”

“This is an incredible announcement for the workforce in Southeast Kentucky,” Governor Matt Bevin said. “To create this partnership required the support of all parties involved, and truly highlights the efforts throughout the commonwealth to ensure economic success. We extend our gratitude to Intuit and SYKES, and everyone who helped make today’s announcement possible.”

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