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Area Development - Site Selection, Facility Planning and Workforce Development

Microsoft Chooses Dublin, Ireland, For Its EMEA Inside Sales Centre

02/17/2017
Microsoft reported it will hire 600 associates at its operations hub in Dublin, Ireland. The move follows the selection of Dublin as the location for one of four global Inside Sales Centers.

According to IDA Ireland, a non-commercial semi-state body promoting Foreign Direct Investment into Ireland, these new recruits will join the 1,200 people already working with Microsoft in the Dublin based EMEA Operations Centre, the European Development Centre, the Irish Sales and Marketing Subsidiary and at the Europe, Middle East & Africa (EMEA) Data Centre.

The establishment of an EMEA Inside Sales Centre supports the evolution of Microsoft’s interaction with customers and partners, transforming and digitizing the sales experience. The EMEA Inside Sales Centre will enable highly trained sellers to leverage leading-edge technology tools and analytics to better meet customer needs. The Inside Sales Centre in Dublin will serve customers across EMEA in over 30 different languages.

Speaking at the announcement of the new investment, An Taoiseach, Enda Kenny T.D., said, "Ireland and Microsoft have enjoyed a long and prosperous history since their establishment in Ireland in 1985 and I'm delighted that this relationship continues to bloom with the announcement of 600 new jobs in Dublin. The Government has worked hard in recent years to make Ireland an even more attractive place to invest and grow substantial European operations.

Today's announcement underlines the strong commitment of Microsoft to its Irish operation and the strength of leadership of its Irish management team. The establishment of their transformational Inside Sale Centre is a testament to the attractiveness of Ireland as a location with our strong commitment to our EU membership, a competitive tax regime, a business-friendly environment and a skilled workforce with high levels of education. Finally, I wish all Microsoft employees every success in the future on their new state of the art campus in Leopardstown."

Cathriona Hallahan, Managing Director, Microsoft Ireland said, “Our CEO, Satya Nadella, is creating a culture of innovation and is bringing amazing technology to people with products like HoloLens and Surface Studio, with lots more to come. The team in Ireland has a long track record of helping the company to deliver against its vision and strategy and now there are opportunities for 600 more individuals to play their part in making the vision a reality.”

Microsoft’s decision to create 600 jobs in addition to its current workforce is testament not only to the company’s continued commitment to Ireland but also to the high calibre technical talent that is readily available throughout the country. Microsoft’s dynamic Irish workforce has facilitated the delivery of the firm’s global strategy. Microsoft’s expanding presence in Dublin further strengthens the capital city’s international reputation as a leading technology hub. I wish Microsoft every success with their future operations in Ireland, said Martin Shanahan, CEO at IDA Ireland.

According to IDA, this year will be a milestone year for Microsoft in Ireland. Not only will the company increase its workforce significantly, but it will also move into a new campus in Leopardstown before the end of the calendar year. The new campus is proving a significant attraction for people who are looking for an airy and modern workplace of the future which facilitates their desire to be close to open spaces while retaining easy access to the city centre, sea and mountains through a range of public transport links.

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