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Area Development - Site Selection, Facility Planning and Workforce Development

Xerox To Open Greeley, Colorado Call Center, Creating 700 Permanent And Project-based Jobs

06/06/2012
Xerox will establish a customer care call center in Greeley, Colorado that will create an estimated 700 permanent and project-based jobs by the end of this year.

The firm will transform 88,000 square feet of space, at 244 Dundee Ave in Greeley, into a state-of-the-art call center to provide customer care support on behalf Xerox clients. Restoration on the facility is expected to be completed in June, with operations beginning July 2.

"Thousands of companies rely on Xerox's business process and information technology services every day. Xerox's decision to expand and create jobs in Colorado is great news and shows the strength of our world-class workforce," said Gov. John Hickenlooper.

Xerox employs 1,900 workers in Colorado with a major customer care center in Colorado Springs and operations in Denver and other locations in the state. With other call centers operating in the region, a Xerox spokesman said the firm chose Greeley because of the availability of skilled call center workers.

While information on any incentives offered the firm was not immediately available, a state economic development spokesman noted approximately 350 of the new positions will become permanent, year-round jobs, while the remainder will be project-based.

"Today Xerox is launching one of the largest hiring initiatives in the state, adding 700 permanent and temporary jobs to the Greeley community and contributing millions of dollars in payroll impact that will create a positive impression on the economy of Greeley and Northern Colorado," said Mayor Tom Norton.

Xerox is a leader in the call center outsourcing industry, with more than 48,000 agents in 150 call centers around the world. Xerox employees handle more than 1.6 million customer interactions every day in 25 different languages.

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