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Area Development - Site Selection, Facility Planning and Workforce Development

Aqua America Consolidates Call Center In Kankakee, Illinois

10/28/2016
Aqua America, a national water and wastewater provider, consolidated its call center operations in the Greater Chicago community of Kankakee, Illinois.

According to the Economic Alliance of Kankakee County, in September, the utility completed an expansion at the Downtown Kankakee Clock Tower Centre that doubled its space as well as local employment. This site has assumed the operations previously conducted at a now-vacated Pittsburgh call center.

Aqua partnered with Buck Tamblyn Property Management LLC to complete the $150,000, 5,000-square-foot, build-to-suit project with connectivity upgrades in Kankakee. The expansion enabled the hiring of 22 additional Aqua representatives, bringing total employment at the site to 52, with room for further growth.

Aqua’s Kankakee call center services eight states and handles approximately 6,000 inbound calls per day. Founded in 1886, Aqua America provides water and wastewater services to approximately 3 million people in eight states and continues to grow its operations through acquisitions. Aqua Illinois, which serves 225,000 people in 13 counties across the state, is headquartered in Kankakee.

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