Republic Services Plans Customer Resource Center In Charlotte, North Carolina
Republic’s operations in Charlotte will facilitate customer interaction via telephone and the Internet. Newly-created positions at the center will include sales professionals, quality assurance specialists, customer care consultants and other professional staff. The company expects the Customer Resource Center to be a significant contributor to the local economy with an annual payroll of more than $20 million over time.
“With the creation of the Republic Services Customer Resource Centers , we are taking an important step toward transforming our customer experience and we believe Charlotte is the right place to do just that,” said Joe Burkel, Senior Vice President, Customer Experience of Republic Services. “Placing our customers at the center of all we do is our top priority. The state-of-the-art Charlotte CRC will bring advanced technologies and additional professional customer service jobs to the community, and will allow Republic to focus on delivering consistent and superior service to our valued customers.”
The recruitment of Republic Services was made possible in part by a performance-based grant from the One North Carolina Fund of up to $216,000. The One North Carolina Fund provides financial assistance in support of local governments in creating jobs and attracting economic investment. Companies receive no money upfront and must meet job creation and capital investment targets to qualify for grant funds. All One North Carolina grants require a local government match.
“North Carolina is pleased to welcome another Fortune 500 name to its corporate roster along with the hundreds of new jobs it plans to bring our economy,” said Governor Pat McCrory. “Republic Services is a top name in its industry and has a large, growing national customer-base it will serve and support from Mecklenburg County and the City of Charlotte.”
“Republic Services’ choice of Charlotte for this significant new center is additional evidence that our state’s accessibility, strong workforce and moderate operating costs put us in competition for just about any company,” said N.C. Commerce Secretary John E. Skvarla, III.
In addition to North Carolina Commerce and EDPNC, other key partners in the project include the North Carolina Community College System, NCWorks, City of Charlotte, the Charlotte Chamber of Commerce, Charlotte Regional Partnership and Mecklenburg County.
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