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Majorel Establishes Detroit, Michigan, Customer Service-Operations Center

Majorel, a leading provider of next-generation end-to-end customer experience solutions for brands around the world, will be opening an office in Detroit, Michigan. The company plans to create 200 jobs.

Majorel expects to grow to more than 500 employees at their soon-to-be-announced location downtown, according to city officials.

“We selected Detroit due to the positive impact we believe we can make on the community as we bring hundreds of new jobs to residents,” said Gus Gikas, vice president of operations for North America at Majorel. “We look forward to providing our future staff with extensive training and education as we support them with career development opportunities.”

Majorel is an international service company, specializing in customer experience and business process outsourcing and more than 50,000 employees. It was formed in 2019 through the merger of the customer relationship management businesses of Bertelsmann and the Saham Group.

“We’re excited to have this innovative customer experience company land in the Detroit Region, leading the way with its cutting-edge digital solutions,” said Maureen Donohue Krauss, president and CEO of Detroit Regional Partnership (DRP). “Majorel's announcement is a great win, they could have located anywhere in the country, but they chose Detroit. It further cements the city and our region as a technology hub that is competing with traditional tech markets nationwide."

Since March 2021, the Detroit Regional Partnership worked to attract Majorel to Southeast Michigan conducting a virtual tour of the region and providing workforce data and analysis to inform their site selection process.

“The DEGC is pleased to support companies like Majorel that have a desire to grow and hire locally,” added Kevin Johnson, president and CEO, Detroit Economic Growth Corporation. “Majorel will not only prioritize hiring Detroiters, but will also provide stable, well-paying jobs. The global company’s decision to have a presence in Detroit demonstrates how we have worked together to attract new business, jobs and investment to our city.”

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