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Area Development - Site Selection, Facility Planning and Workforce Development

Wells Fargo Expands Roanoke County, Virginia, Customer Support Center

09/28/2023
American multinational financial services company Wells Fargo plans to expand its operations in Roanoke County, Virginia. The $87 million project is expected to create 1,100 jobs.

The company will grow and modernize its customer support center on Plantation Road. Construction is scheduled for December.

“Wells Fargo is excited to announce this significant commitment to the Roanoke area as an important employment center for the company,” said John W. Delaney, Head of Wells Fargo’s Consumer Operations, whose team has the largest presence onsite. “We’re one of the largest private employers in the Roanoke region, and we are pleased to be able to make these investments in this space, including expanded amenities like food, health, and well-being options, as well as improved and expanded collaboration spaces, all supported through significant upgrades in technology throughout the building.”

The Virginia Economic Development Partnership (VEDP) worked with Roanoke County, the Roanoke Regional Partnership, and the General Assembly’s Major Employment and Investment (MEI) Project Approval Commission to secure the project. Wells Fargo will be eligible to receive an MEI custom performance grant of $15 million, subject to approval by the General Assembly.

“Virginia has strong core industry sectors like financial services, and Wells Fargo’s expansion in Roanoke County is a tremendous win for the industry and the Commonwealth,” noted Secretary of Commerce and Trade Caren Merrick. “Virginia continues to build strong ecosystems around these clusters accelerating economic growth, and we are committed to further enhancing Virginia’s competitiveness.”

VEDP will support Wells Fargo’s job creation through either the Virginia Jobs Investment Program or the Virginia Talent Accelerator Program.

“The expansion of Wells Fargo within the Roanoke Region of Virginia represents the largest number of jobs announced in the Roanoke Region in more than 40 years,” added John Hull, Roanoke Regional Partnership executive director. “Wells Fargo’s confidence in the market is further proof of the region’s strength in talent development and recruitment.”

Established in the 1970s by Dominion Bank, the office center currently employs 1,650 personnel.

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