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Area Development - Site Selection, Facility Planning and Workforce Development

Charter Communications Opens Operations Center In St. Ann, Missouri

01/21/2016
Charter Communications, a leading broadband communications company and the fourth-largest cable operator in the United States, opened its newest, state-of-the-art customer operations call center in St. Ann, Missouri.

Formerly Northwest Plaza Shopping Center with its trademark rotunda, Charter invested more than $16 million to completely renovate the 134,000-plus square foot building, located at 750 Northwest Plaza.

"This new facility enables us to grow our inbound sales and other teams, which will help us achieve our goals in supporting Charter as the fastest growing TV, Voice and Internet provider," said Richard Schultz, Senior Vice President of Sales and Retention.

Schultz says the state-of-the-art facility is part of Charter's long-term strategy to improve the customer experience by enabling Charter employees to master their craft and deepen their knowledge of the company's products and services.

Over the past several years, Charter moved outsourced call handling to internal centers, the company said. The Northwest Plaza call center continues this focus. The new facility is just one of many examples of how Charter utilizes existing spaces and transforms them into vibrant buildings in the St. Louis area.

Congressman Lacy Clay credits Charter for its decision to further invest in the state and regional economy. "Charter's investment of $16 million to create several hundred new jobs in St. Ann is a big win for North St. Louis County and it will strengthen our entire region," said Clay. "With Charter serving as an anchor tenant at this exceptional location, other businesses with more good jobs will follow."

"As one of the top telecommunications companies in the country, Charter's growth in St. Louis further strengthens Missouri's position as a hub for talent and technology," said Mike Downing, Director of the Missouri Department of Economic Development. "We're proud to partner with homegrown companies that continue to invest in our state and create jobs, and we know Missouri's central location and quality workforce will help serve Charter's millions of clients coast-to-coast."

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