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Collecto-EOS USA Opens Flagship Customer Service Center In Somerset, Kentucky

Collecto Inc. doing business as EOS USA, a company that provides accounts-receivable management and business-process outsourcing services, invested nearly $4 million to open its flagship customer-service call center in Pulaski County, Kentucky. The firm plans to hire 150 associates in the southern part of the Commonwealth.

EOS USA, a subsidiary of German-based EOS Group, is a worldwide leader in the receivables management and outsourcing industry. EOS established its call center in Somerset, leasing a 20,000-square-foot facility in the Valley Oak Technology Complex. The company chose Somerset for its economical operating costs and skilled workforce.

“It has been an absolute pleasure to work with the state and local organizations over the past year to select, renovate and staff this new customer care center,” said Paul Leary, President/CEO of EOS USA. “This facility will be a key component in the continued success of our company, which has been providing customer care services for nearly 25 years.”

To encourage the investment and job growth in the community, the Kentucky Economic Development Finance Authority preliminarily approved the company for tax incentives up to $2 million through the Kentucky Business Investment program. The performance-based incentive allows a company to keep a portion of its investment over the agreement term through corporate income tax credits and wage assessments by meeting job and investment targets.

In addition, EOS is eligible to receive resources from the Kentucky Skills Network. Through the Kentucky Skills Network, companies are eligible to receive no-cost recruitment and job placement services, reduced-cost customized training and job training incentives.

“EOS USA will make a great addition to Pulaski County and to the Commonwealth,” said Governor Steve Beshear. “It says a lot about the community and the opportunities offered by the state that the company has chosen Somerset for its flagship customer care call center.”

“We are thrilled that EOS USA is investing in our region and instilling confidence in our workforce to meet the needs for these tech-based jobs,” said Congressman Hal Rogers. “With the implementation of high-speed, high-capacity broadband coming to our region, southern and eastern Kentucky will soon be able to accommodate any high-tech business in the county of their choice.”

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