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Area Development - Site Selection, Facility Planning and Workforce Development

Sallie Mae Expands Customer Service Center in New Castle County, Delaware

07/25/2017
Sallie Mae is preparing to expand its customer service operations center in New Castle County, Delaware. The company plans to hire 285 associates to bring the company’s total employment in the county to more than 1,000.

According to state officials, the proposal will come before the Council on Developmental Finance on July 24. Under the deal being considered, Sallie Mae will actively look to hire impacted workers from a specific group of local companies that have recently announced layoffs.

As a part of the planned growth, Sallie Mae is applying for a Delaware Strategic Fund Grant of up to $2,160,000. If approved, no disbursements would be made until after the company reports new employment numbers.

“We remain focused on helping grow business in Delaware. And at the same time, we continue to work to encourage our existing business partners to be exceptional corporate citizens,” said Cerron Cade, Director of the Division of Small Business, Development & Tourism. “Keeping workers and the economic benefit they create right here in Delaware is a big win for Sallie Mae and the state.”

"Since our establishment of Sallie Mae as a standalone consumer banking business more than three years ago, we’ve focused on building out our customer service operation. That’s meant hundreds of new jobs here at our headquarters in Delaware,” said Raymond J. Quinlan, Chairman & CEO, Sallie Mae. “We are eager to draw again from this talented local workforce as we continue to grow the business.”

“We’re glad Sallie Mae has chosen to significantly expand its operations here in Delaware,” said Governor John Carney. “Delaware has an experienced, skilled financial sector workforce that is perfectly suited for this expansion. And we’re proud to support Sallie Mae, and the Delawareans who work there, as the company continues to put down roots here in our great state.”

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