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Area Development - Site Selection, Facility Planning and Workforce Development

Frontier Communications Plans $7 Million Customer Service Center In Utah County, Utah

11/15/2013
Frontier Communications Corporation plans to establish a $7 million customer service center in Utah County, Utah, focused on the company’s Frontier Secure suite of products and services that is expected to create 550 jobs.

The company provides broadband, voice, satellite video, satellite broadband, wireless Internet data access, data security solutions and specialized bundles for small business and home offices. It also provides advanced business communications for medium and large businesses.

“Our expansion in Utah will offer premium customer support of all things digital for consumers and small businesses. Making digital life easier, safer and more productive is key to improving the economic health of this great state and our nation,” said Kelly Morgan, Vice President and General Manager of Frontier Secure.

“Demand for Utah’s productive workforce continues to grow,” said Gov. Gary R. Herbert. “The Frontier Secure customer service center will create new employment opportunities for Utah County residents and provide the company with a business- friendly environment and top-notch employees.”

According to the Governor’s Office of Economic Development, over the life of its 10-year agreement with the state Frontier Communications expects to create 550 new jobs and pay more than $245 million in new state wages. Frontier expects to invest approximately $7 million in capital to build the new facility in Utah and to pay approximately $10.9 million in new state taxes over 10 years.

“We are pleased to see another great company decide to expand to Utah,” says Jeff Edwards, president and CEO of Economic Development Corporation of Utah. “Frontier Communications has been important to Utah’s Telecom infrastructure for years, and their commitment to expand their presence here and bring over 500 great new jobs to the state is an indication of our successful public/private partnerships.”

As part of its agreement with Frontier Communications, the GOED Board of Directors approved a maximum cap tax credit of $2,182,912 in the form of a post-performance Economic Development Tax Increment Finance incentive, which is 20 percent of the net taxes Frontier Communications will pay over the life of the agreement. As Frontier meets the annual criteria in its contract with the state, each year it will earn a portion of the tax credit incentive.

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