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Area Development - Site Selection, Facility Planning and Workforce Development

Germany-based Bosch Group To Open North American Communication Center In Fort Lauderdale, Florida

10/31/2013
The Germany-based Bosch Group, a global supplier of technology and services, will open its first North American Communication Center in Fort Lauderdale, Florida, generating approximately 100 jobs.

At the new location, the business unit Bosch Communication Center, the Group’s international service provider, will expand its global network and offer a range of services for American and Canadian customers.

“The North American market is a key strategic growth market for us. The new location in Fort Lauderdale will provide us a strong operational basis to establish our business in the United States and Canada and effectively support local customers,” says Robert Mulatz, Head of Bosch Communication Center.

The firm said in Fort Lauderdale, Bosch Communication Center will focus on services for the automotive industry that increase safety and convenience for drivers and passengers. The center will offer a range of services, including; 24/7 emergency call service, roadside assistance as well as customer services for carsharing companies.

“Innovative mobility concepts are gaining more importance,” said Mulatz. “Having successfully introduced new mobile solutions in Europe, we now aim to support North American customers with these solutions.”

In addition to the automotive sector, Bosch plans to utilize its service portfolio in Fort Lauderdale to support the travel and transportation industry with customer services as well as security for sea freight. The company said Fort Lauderdale provides a favorable location due to its close proximity to Port Everglades, a major gateway for international trade and third busiest cruise port in the world.

With the opening of this facility, the Bosch Group also expands its footprint in Broward County, Florida. Bosch Thermotechnology North America, a leading provider of water source and geothermal heat pumps, solar thermal systems, tankless water heaters and condensing boilers for residential and commercial applications, employs some 300 associates in Fort Lauderdale.

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