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Area Development - Site Selection, Facility Planning and Workforce Development

Comcast Plans Customer Support Center Near Harrisburg, Pennsylvania

03/20/2013
Comcast Cable today announced plans to open a new 110,000 square foot, 500 seat, state-of-the-art customer support center this summer in Susquehanna Township, Dauphin County, near Harrisburg, Pennsylvania, with plans to create 425 new positions for the facility. With the new positions, Comcast said it will have more than 12,000 employees across the state.

Employees at the new center will provide support for all Comcast residential products and services, handling calls from across the Northeast Division, which serves almost eight million customers in 14 northeastern states from Maine through Virginia and the District of Columbia. Comcast will continue to operate five existing call centers in Pennsylvania.

"This new facility represents our latest investment in the tools, technologies and people that will help improve our customers' experiences with us," said Paul D'Arcangelo, senior vice president of customer care for Comcast's Northeast Division. "When our customers reach this center, they will be connected with agents who are best equipped to help with their specific needs."

"We are pleased to be opening this new facility, presenting professional growth opportunities for current employees and adding hundreds of new team members who will be focused on providing the best possible customer service," said Jim Samaha, senior vice president of Comcast's Keystone Region. "This is an ideal mid-state location with a strong and talented labor market."

"I'd like to thank Comcast for bringing 425 new jobs to Central Pennsylvania," said Pennsylvania Governor Tom Corbett. "By choosing to expand here in Dauphin County, Comcast is enhancing what is already a very significant contribution to Pennsylvania's economy. Comcast is committed to Pennsylvania, and I look forward to continuing to work very closely with the company in the future."

"We applaud Comcast for locating this facility in Susquehanna Township," said Jody Rebarchak, vice president of the township's Board of Commissioners and chair of its budget committee. "With easy access to vital highways and an outstanding workforce, this announcement reinforces what we've known all along – that Susquehanna Township is a great place to do business, and we're pleased that Comcast's presence here will help us underscore that message."

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