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Area Development - Site Selection, Facility Planning and Workforce Development

Hulu Eyes San Antonio, Texas, For Viewer Experience Center

04/14/2017
Hulu reported the subscription video on-demand service will open its Viewer Experience Operations Headquarters in San Antonio, Texas. The project is currently “pending final lease negotiations, incentive agreements and approvals.”

The new Viewer Experience Operations headquarters will substantially increase Hulu’s customer support capabilities as the company prepares to roll out its new live TV service and redesigned Hulu interface, company officials said. Upon opening, Hulu’s new Viewer Experience Operations headquarters will bring more than 300 jobs to the city of San Antonio in 2017, with more than 500 total jobs projected in 2018.

“One of our key values at Hulu is putting the viewer first, and vital to that is crafting and delivering an extraordinary customer experience. In addition to building a great product, we’re building an infrastructure that allows us to provide the most personal, responsive and knowledgeable customer support for our viewers,” said Ben Smith, Head of Experience, Hulu. “With its vibrant culture and large and diverse talent pool, we’re incredibly excited to partner with the city to make San Antonio home to our viewer experience operations.”

“In Texas, our mission is to set the stage for growing industries with a business-friendly policy approach which allows for creativity and technology to thrive,” said Governor Greg Abbott. “With the opening of Hulu’s new viewer experience operations headquarters, Texas not only benefits from the addition of new jobs, but also the confidence that fast-growing companies bring with them when they select the Lone Star State as the best place for their investments. I proudly welcome Hulu’s viewer experience operations headquarters to Texas and look forward to their tremendous success in San Antonio.”

“When our team visited Los Angeles a few weeks ago, this is exactly the outcome we were working toward, and I’m so excited that Hulu has selected San Antonio for its next major investment, keeping these jobs in the U.S.,” said San Antonio Mayor Ivy R. Taylor. “As a leader in the tech industry, Hulu’s decision to grow here is a testament to our City’s growing tech industry and our skilled and talented workforce, which were both heavily emphasized during our visit with the company’s leadership.”

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