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Area Development - Site Selection, Facility Planning and Workforce Development

TeleTech Holdings, Inc. Expands Its Jonesboro, Arkansas, Operations Center

07/17/2014
TeleTech Holdings, Inc., a leading global provider of analytics-driven, technology-enabled customer engagement solutions, plans to expand its operations center Jonesboro, Arkansas. The news comes in conjunction with the grand opening of TeleTech’s first Arkansas center in Sherwood.

The opening of this new site, located at 2908 S Caraway Road, Jonesboro, is scheduled for August of this year, initially creating more than 150 jobs within the Jonesboro community. The company has the ability to expand up to 600 positions. In addition, TeleTech previously announced its creation of 250 jobs in Sherwood, and together with the Jonesboro site, TeleTech will initially employ 400 individuals in Arkansas with the capacity to expand to 1,000 positions.

“With an existing TeleTech site in Sherwood and a new site in Jonesboro, we are expanding our footprint in Arkansas,” said Ken Tuchman, Chairman/CEO of TeleTech. “The new Jonesboro site will be integral to TeleTech’s continued growth, particularly within the healthcare vertical, a complicated industry that requires an exceptional customer experience.”

“As a global company with locations worldwide, we are focused on hiring the best talent in the world to serve our clients. We have been extremely impressed with the strong workforce in Central and Northeast Arkansas and we look forward to growing our relationship in this region,” said Todd Baxter, SVP of Global Operations at TeleTech. “We are excited to join the Jonesboro community and are committed to a continued partnership with the state of Arkansas.”

TeleTech is currently actively hiring for its new Jonesboro site, which will support a leading healthcare insurance company. TeleTech is specifically looking to hire customer experience representatives, team leads, trainers, recruiters, technical assistance and IT specialists, operations managers and facilities staff.

"TeleTech's decision to open not one, but two, facilities in Arkansas speaks volumes about the company's confidence in our state's workforce, both in Central and Northeast Arkansas," Governor Mike Beebe said. "The knowledge-based jobs TeleTech provides are essential to maintaining our state's diverse economy, and I am pleased that the company has chosen to expand its presence in our state."

"We are excited that TeleTech has selected Jonesboro as the location for its next customer experience center. We appreciate the investment they are making and the confidence they have in Jonesboro and Craighead County," said Mark Young, President/CEO of the Jonesboro Regional Chamber of Commerce.

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